Flex Nails & Beauty Superstore – FAQ
1. How do I request a quote?
To request a quote, simply browse the products you’re interested in, add them to your cart, then proceed to checkout and submit your quote request. Our team will review your submission and get back to you with pricing and availability, usually within 24 hours.
2. How do I place an order after getting a quote?
Once we receive your quote request, our team reviews it based on your order quantity, location, and salon type to provide you with the best possible price. We’ll then send you a detailed quote for confirmation. Once you approve it, we’ll prepare your order and send a secure payment link or invoice for checkout.
3. Do I need an account to request a quote?
You don’t need an account to request a quote, but it’s highly recommended to create one. When you register with Flex Nails, you’ll enjoy exclusive discounts, faster checkout, and access to special salon pricing tailored just for members.
4. Why are prices hidden on the app?
Prices are hidden in the app because they vary based on wholesale level, location, and salon type. To see your best pricing, simply submit a quote request — our team will review your account and provide customized prices for your business.
5. How long does shipping take?
Shipping times vary depending on your location and order size. Within Alberta, orders typically arrive within 2–5 business days after confirmation. You’ll receive tracking details once your order ships.
6. What payment methods do you accept?
We accept credit cards, e-transfer, PayPal, and in-store pickup payments. Your quote confirmation will include detailed payment instructions.
7. Can I return or exchange a product?
Yes, returns are accepted for unopened, unused, or broken/defective products. Please email [email protected] with your order number and reason for return. Custom or clearance items are non-refundable.
8. How do I edit my account information?
Log in to your account and go to Profile Details to update your name, email, or password. You can also change your billing and shipping addresses under My Account → Address.
9. How can I delete my account?
If you wish to delete your account, please email us at [email protected] with your registered name and email address. We’ll permanently remove your data within 7 days.
10. How do I contact customer support?
You can contact our support team anytime by:
Email: [email protected]
Phone: 780-761-3539
In the app: Tap Help → Request Support
Business hours: Monday–Saturday, 9:00 AM – 6:00 PM (MST).